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Now new: Authors' discussion after placing the order. Goal: impeccable quality! The service applies from the medium quality level.

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Cancellation policy (services) 

 

Returns: In the event of an effective cancellation, the mutually received services are to be returned and any benefits (e.g. interest) surrendered. If you are unable or partially unable to return or surrender the received service and benefits (e.g. advantages of use) or only in a deteriorated condition, you must compensate us for the value. This can mean that you have to meet the contractual payment obligations for the period up to the revocation. You only have to pay compensation for the deterioration of the item and any benefits drawn if the use or the deterioration is due to handling of the item that goes beyond the examination of the properties and functionality. “Checking the properties and functionality” means testing and trying out the respective goods, as is possible and customary in a shop. Transportable items are to be returned at our risk. You have to bear the regular costs of returning the goods if the goods delivered correspond to the goods ordered and if the price of the goods to be returned does not exceed an amount of 40 euros or if you have not yet received the consideration or a payment at a higher price for the goods at the time of cancellation have made the contractually agreed partial payment. Otherwise, the return is free for you. Items that cannot be sent as parcels will be picked up from you. Obligations to reimburse payments must be fulfilled within 30 days. The period begins for you when you send your declaration of cancellation or the goods, for us with their receipt.

Special instructions: Your right of withdrawal expires prematurely if the contract has been completely fulfilled by both parties at your express request before you have exercised your right of withdrawal.

End of withdrawal

Please also note: The right of withdrawal does not apply to distance contracts for the delivery of goods that are made to your specifications or that are clearly tailored to your personal needs or that are unsuitable for a return due to their nature or that can spoil quickly or whose expiration date has been exceeded. Furthermore, there are no distance contracts for the delivery of audio or video recordings, texts or software, provided that you have unsealed the delivered data carriers, for the delivery of newspapers, magazines and magazines, unless you have made your contract declaration by telephone. Furthermore, the right of revocation does not exist in the case of distance sales contracts that are concluded in the form of auctions (156 BGB) or for the provision of telecommunications-based services that are provided directly by telephone or fax at the request of the consumer, unless financial services are involved.

The right of revocation does not exist for digital products that are acquired and delivered by way of download, 312 d para. 4 no. 1 BGB.

The return request for goods that cannot be shipped by parcel must be made to us in writing, specifying the goods ordered, the invoice number and your address. The burden of proof for the return request lies with you as a consumer.

Please remember to include the invoice number, your full address and your bank details in order to reimburse your return costs.

Now brand new: After the order has been placed and the order data is available, a conversation with your author and one of our colleagues takes place immediately with the aim of being able to provide you with impeccable quality. This service is included in the price per page for free from the medium quality level.

You will find information on the consent including success measurement, the use of the shipping service provider MailChimp, Mailerlite, logging of the registration and your right of withdrawal in our data protection declaration.